terms and conditions

Statutory warranty rights apply.

The right of withdrawal applies to consumers under Section 13 of the German Civil Code (BGB) within the European Union. A consumer is any natural person who enters into a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity. AVIDES Media AG reserves the right to verify consumer status.

The right of withdrawal does not apply to distance contracts

• for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,
• for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within one month without giving any reason.

The withdrawal period is one month from the day on which you, or a third party named by you who is not the carrier, took possession of the last item of goods.

To exercise your right of withdrawal, you must inform us,

by means of a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of the exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from you choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees as a result of this repayment. We may withhold reimbursement until we have received the goods back, or until you have provided proof that you have returned the goods, whichever occurs first.

You must send back or hand over the goods to us without undue delay, and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct cost of returning the goods. Goods that cannot normally be returned by mail due to their nature will be collected by us at our expense.

You are only required to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for checking their nature, characteristics, and functionality.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
AVIDES Media AG
Avidesweg 1
27386 Hemsbünde, Germany
Phone: +49 4261-962882
Fax: +49 4261-962883
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

_________________________________________________

Ordered on (*):  _______________________    Received on (*):  _______________________

Name of consumer(s):

_________________________________________________

Address of consumer(s):

_________________________________________________

_________________________________________________

Signature of consumer(s) (only if this form is submitted on paper):

_________________________________________________

Date:  _______________________

(*) Delete as appropriate.

Return Instructions

1. For easy returns, we offer a low-cost, pre-paid return label for Germany and most EU countries, which allows you to send your parcel quickly and easily at any post office. Simply request this label from us by email or online.
2. Please avoid damaging or soiling the goods. If possible, please return the goods to us in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to adequately protect the goods against damage in transit.
3. Please note that the two points above are not a precondition for effectively exercising the right of withdrawal.